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Our refund and return policy was last updated on 08/24/2022

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Thank you for shopping with Synthetic Turf World. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.
 

The following policies are applicable for any products or service that you have purchased with us:

 

Your Order Cancelation Rights

You will have three days from receipt of your order to initiate a refund without giving any reason for doing so.

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In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

 

We will respond within 24 hours.

 

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means for repayment as you used for the order. However, it is your responsibility to pay for any shipping.

 

Conditions for Returns or Exchanges

In order for goods purchased to be eligible for return, please make sure that:

  • The goods were purchased within the last 14 days.

  • The goods are in their original packaging.

  • The following goods cannot be returned:

    • Turf, once cut.

    • Sale items.

    • Items which have been opened.

    • Items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

    • The supply of items which are, after delivery and according to their nature, inseparably mixed with other items.

 

You must provide your receipt for a return. A 20% restocking fee will be applied on all returnable product.

             

On exchanges, any damaged or faulty items will be replaced with like items unless they are out of stock in which case you will receive a refund.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

If bought at our store, you will need to bring it back to the store.

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If bought online, you are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

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Synthetic Turf World

4211 Todd Ln Suite B

Austin, TX 78744

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We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Contact Us

If you have any questions about this Return/Exchange Policy, you can contact us:

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