Our shipping policy was last updated on 08/24/2022

 

Shipment processing times

All Orders are processed within 3 business days. (If there is an issue with your order which prevents this, you will be notified via email or telephone.)

Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, we will contact you via email or telephone.


Special orders will take up to an additional 5 days.

YOU WILL BE CHARGED A $1 PLACEHOLDING FEE FOR SHIPPING. WE WILL CONTACT YOU REGARDING YOU FULL  SHIPPING COSTS AND TIME.

 

Shipping rates & delivery estimates

We will contact you with a delivery quote detailing shipping cost and time.
 

Overnight delivery is only available for orders with delivery addresses within Texas and if we have the ordered product in stock.
 

Delivery delays can occasionally occur.

 

Shipment to United States addresses

Synthetic Turf World ships to only addresses within the continental United States.
 

Synthetic Turf World will not ship to P.O. Boxes.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s) if available. The tracking number will be active within 24 hours. 

Damages

Synthetic Turf World is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
 

Please save all packaging materials and damaged goods before filing a claim.

 

Contact Us

If you have any questions about this Shipping Policy, you can contact Us: